Frequently Asked Questions
Everything you need to know about your luxury chocolate experience.
How should I store my Velour chocolates?
To maintain the delicate texture and flavor profiles, store your chocolates in a cool, dry place between 60°F and 68°F. Avoid refrigeration if possible, as it can cause sugar bloom and affect the velvet-like finish.
Do you offer climate-controlled shipping?
Yes, all orders are shipped in insulated packaging with non-toxic gel ice packs during warmer months to ensure your dark chocolates arrive in pristine, unmelted condition.
Are your chocolates vegan-friendly?
Many of our high-percentage dark chocolate bars and truffles are naturally vegan. Please check the specific product descriptions for a full list of ingredients and allergen information.
What is the shelf life of your artisanal truffles?
Because we use fresh ganache and no artificial preservatives, our truffles are best enjoyed within 3 to 4 weeks of delivery for peak flavor and texture.
Can I return my order if I change my mind?
Due to the perishable nature of our luxury food products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our concierge team immediately for a resolution.
Where do you source your cacao beans?
We source our cacao through ethical and sustainable direct-trade partnerships with estates in Ecuador, Madagascar, and Ghana, ensuring the highest quality beans and fair compensation for farmers.