Returns & Exchanges

Due to the perishable nature of our artisanal dark chocolates, we are unable to accept returns on food items; however, your satisfaction is our priority and we will gladly replace any products that arrive damaged or defective.

Return Process

• 1.
  Contact Support

  Email our concierge team within 48 hours of delivery with your order number and a brief description of the issue.

• 2.
  Submit Documentation

  Please attach high-resolution photographs of the damaged chocolate or packaging to help us improve our shipping standards.

• 3.
  Verification Review

  Our quality assurance team will review your claim within 2 business days to verify the eligibility for a replacement or store credit.

• 4.
  Resolution Delivery

  Once approved, a fresh replacement box will be expedited to your address at no additional cost, or a digital gift card will be issued.